Legal
We are committed to the highest standards of transparency, security, and ethical responsibility. All policies governing the BVision.AI platform and services are detailed below.
Last updated: May 1, 2026
This Master Service Agreement ("MSA") together with all exhibits and references incorporated herein, including without limitations, the Data Processing Agreement ("DPA"), the Service Level Agreement ("SLA"), and any applicable exhibits (all collectively defined herein as the "Agreement"), forms a legally binding and enforceable agreement by and between BVision.AI ("BVision") and Customer, as detailed in the Order Form. This Agreement is effective as of the date the Customer accepts and signs the Order Form ("Effective Date").
During the Term, and for Customer's internal business purposes, BVision.AI hereby grants Customer a non-exclusive, non-transferable, non-sublicensable, and limited license to: (i) access and use the Platform and configure, design, build and monitor AI Agents; (ii) use the AI Agent; (iii) add or remove Authorized Users; (iv) view usage reports and monitoring data; and (v) access support resources and Documentation.
Customer is responsible for all activities conducted under its Account and shall ensure that Account information is accurate, updated, and complete. Customer must promptly notify BVision.AI of any unauthorized use or suspected security breach at security@bvision.ai.
Customer agrees to use the Services solely in accordance with this Agreement, Documentation, and all applicable laws. Customer shall not: (i) copy, modify, or create derivative works of the Services; (ii) reverse engineer the source code or Services; (iii) use the Services in a manner that infringes third-party rights or applicable laws; (iv) transmit harmful, unlawful, or abusive content; (v) use or access the Services from an embargoed nation; or (vi) interfere with or disrupt the integrity or performance of the Services.
Customer shall be responsible for: (i) ensuring the accuracy, quality, integrity, and legality of Customer Data and that it does not infringe third-party rights; (ii) providing any technical data or information reasonably required by BVision.AI to deliver the Services; (iii) ensuring that its use of AI Agents complies with applicable regulations, including obtaining all necessary consents or providing required disclosures to End Users as required by applicable law; and (iv) procuring and maintaining all equipment and ancillary services necessary to access and use the Services.
Each party represents and warrants that: (i) it has the full legal power and authority to enter into and perform its obligations under this Agreement; and (ii) the execution and performance of this Agreement does not and will not conflict with or violate any other agreement, law, or obligation by which it is bound.
BVision.AI further represents and warrants that: (i) the Services will materially conform to the specifications set forth in the applicable Order Form and SLA; (ii) it shall perform the Services in a professional manner in accordance with industry standards; and (iii) it has implemented and will maintain appropriate monitoring and quality assurance procedures.
EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THIS AGREEMENT, ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTY WHATSOEVER. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BVISION.AI EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
As between the parties, BVision.AI owns and retains all right, title, and interest in and to the Platform, AI Agent, Documentation, and any derivative works thereof, know-how, trade secrets, and related Intellectual Property Rights ("BVision IP"). Except for the limited rights expressly granted to Customer under this Agreement, no rights in or to the BVision IP are granted, assigned, or transferred to Customer.
As between the parties, Customer owns and retains all right, title, and interest in and to the Customer Data, Inputs and Outputs ("Customer IP"). Nothing in this Agreement transfers any ownership rights in Customer IP to BVision.AI, except for the limited license granted herein.
The Service operates on a subscription-based annual fee model, minimum fixed commitments, a credit-based usage model, or a combination of the above, as agreed in the applicable Order Form. Subscription fees are annual and fixed for the applicable subscription term.
Except as expressly provided in the Agreement or as required by applicable law, all subscription and/or credit purchases are final and non-refundable, non-cancellable, regardless of whether the Service was used.
This Agreement commences on the Effective Date and continues until terminated in accordance with its terms. Either party may terminate this Agreement for cause upon thirty (30) days' written notice if the other party materially breaches this Agreement and fails to cure such breach within the notice period.
Upon termination: (i) all rights granted to Customer under this Agreement will immediately cease; (ii) Customer shall immediately cease using the Services; and (iii) Customer may request export of Customer Data within thirty (30) days of termination, after which BVision.AI may delete all Customer Data in accordance with its data retention policy.
Each party ("Receiving Party") agrees to hold in strict confidence all Confidential Information of the other party ("Disclosing Party") using no less than the same degree of care used to protect its own Confidential Information (but in no event less than reasonable care). Neither party shall use the other's Confidential Information except to exercise its rights and fulfill its obligations under this Agreement.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF BUSINESS, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER TO BVISION.AI IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of Delaware.
For questions regarding this Agreement, please contact BVision.AI at legal@bvision.ai.
Last updated: May 1, 2026
This Service Level Agreement ("SLA") is incorporated by reference into the Master Service Agreement and defines the service availability, performance standards, and support commitments BVision.AI provides to customers.
BVision.AI will use commercially reasonable efforts to make the Platform available with an uptime of at least 99.9% in any given calendar month, excluding scheduled maintenance and events outside BVision.AI's reasonable control.
Uptime Calculation: Monthly Uptime % = ((Total minutes in month − Downtime minutes) / Total minutes in month) × 100
P1 — Critical: Complete loss of Service or a core feature rendering the Service unusable. Response: 1 hour. Resolution target: 4 hours.
P2 — High: Significant degradation of a key feature. Service partially usable. Response: 4 business hours. Resolution target: 1 business day.
P3 — Medium: Minor feature degradation with an available workaround. Response: 1 business day. Resolution target: 5 business days.
P4 — Low: General inquiries, feature requests, cosmetic issues. Response: 2 business days.
BVision.AI will provide at least 72 hours advance notice for scheduled maintenance windows. Emergency maintenance may be performed with shorter notice when required for security or data integrity. Scheduled maintenance does not count toward downtime calculations.
If monthly uptime falls below 99.9%, Customer is eligible for service credits as follows:
Service credits are Customer's sole and exclusive remedy for any failure by BVision.AI to meet the Availability Commitment.
The SLA does not apply to: (i) issues caused by Customer's acts or omissions; (ii) third-party services or software not provided by BVision.AI; (iii) network or connectivity issues outside BVision.AI's infrastructure; (iv) events of force majeure; or (v) Beta Services.
Last updated: May 1, 2026
This Data Processing Agreement ("DPA") is entered into between BVision.AI ("Processor") and the Customer ("Controller") and is incorporated into and forms part of the Master Service Agreement.
"Personal Data" means any information relating to an identified or identifiable natural person, as defined under applicable Data Protection Law. "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion. "Data Protection Law" means GDPR, CCPA, and any other applicable data protection or privacy legislation.
BVision.AI shall process Personal Data only on documented instructions from the Controller, unless required by applicable law to process without such instructions. BVision.AI shall promptly inform the Controller if it believes any instruction would violate applicable Data Protection Law.
BVision.AI implements and maintains appropriate technical and organizational security measures to protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include, but are not limited to:
BVision.AI maintains an updated list of sub-processors authorized to process Personal Data on its behalf. BVision.AI provides at least 30 days' advance notice of any intended changes to sub-processors and shall impose data protection obligations substantially equivalent to this DPA on all sub-processors.
Taking into account the nature of the processing, BVision.AI shall assist the Controller with appropriate technical and organizational measures to fulfill the Controller's obligation to respond to requests to exercise Data Subject rights under applicable Data Protection Law, including rights of access, rectification, erasure, portability, and objection.
BVision.AI shall notify the Controller without undue delay, and in any event within 48 hours, after becoming aware of a Personal Data breach. Such notification shall include: (i) a description of the nature of the breach; (ii) categories and approximate number of data subjects affected; (iii) likely consequences; and (iv) measures taken or proposed to address the breach.
Upon termination of the MSA or upon Controller's written request, BVision.AI shall delete or return all Personal Data within 30 days, unless applicable law requires continued retention. BVision.AI shall certify in writing that deletion has been completed.
Transfers of Personal Data from the EEA or UK to jurisdictions not recognized as providing adequate protection shall be made pursuant to the EU Standard Contractual Clauses (SCCs) or the UK's International Data Transfer Addendum, as applicable.
BVision.AI shall make available to the Controller all information necessary to demonstrate compliance with this DPA and shall allow for and contribute to audits and inspections conducted by the Controller or its authorized auditor, no more than once per year and upon 30 days' prior written notice.
Last updated: May 1, 2026
This Acceptable Use Policy ("AUP") governs the use of the BVision.AI platform and services. By using the Services, you agree to comply with this AUP and our broader commitment to responsible, ethical AI deployment.
The Services are intended for legitimate business workflows including customer support, operations, finance, HR, legal, procurement, and IT automation. Use must be in compliance with all applicable laws and regulations, including those governing AI systems, data protection, telecommunications, and employment.
You may not use the Services to:
Customers deploying AI Agents must: (i) ensure End Users are informed they are interacting with an AI system where required by applicable law; (ii) maintain human oversight for high-stakes decisions; (iii) not deploy AI Agents to discriminate against protected classes; (iv) ensure AI Agent outputs are reviewed when used in regulated contexts; and (v) comply with all applicable AI governance regulations, including the EU AI Act where applicable.
If you become aware of any violation of this AUP by any party, please report it to trust@bvision.ai. BVision.AI reserves the right to suspend or terminate access to the Services for any violation of this AUP, with or without notice.
BVision.AI reserves the right to monitor usage of the Services for violations of this AUP and applicable law. We may remove content, suspend accounts, or terminate service in cases of confirmed violations. BVision.AI cooperates with law enforcement in cases of illegal activity.
Last updated: May 1, 2026
This Financial Services Industry Addendum ("DORA Addendum") supplements the MSA and applies to Customers that are "financial entities" as defined under Regulation (EU) 2022/2554 ("DORA") — the EU Digital Operational Resilience Act — and any equivalent national implementing legislation.
BVision.AI acknowledges its role as an ICT third-party service provider under DORA where applicable. BVision.AI supports Customer's compliance with DORA by:
BVision.AI maintains an ICT risk management framework that includes: (i) identification and classification of ICT assets; (ii) continuous vulnerability assessment and penetration testing; (iii) incident detection, response, and recovery procedures; (iv) business continuity and disaster recovery plans with documented RPO and RTO targets; and (v) regular testing of resilience measures.
In the event of a major ICT-related incident as defined under DORA that affects the Services provided to Customer, BVision.AI shall: (i) notify Customer within 2 hours of declaring the incident; (ii) provide an initial incident report within 24 hours; (iii) provide a final incident report within 1 month; and (iv) cooperate with Customer's regulatory reporting obligations to national competent authorities.
BVision.AI imposes DORA-equivalent ICT risk management obligations on critical sub-contractors and provides Customer with information on sub-contractors necessary for Customer's supply chain risk assessments, upon request.
Customer (or its designated auditor) may conduct audits of BVision.AI's ICT systems and security controls relevant to the Services no more than once per calendar year, upon 30 days' notice, and in a manner that does not unreasonably disrupt BVision.AI's operations. BVision.AI shall cooperate fully and provide relevant documentation.
Upon Customer's request and where technically feasible, BVision.AI shall support data localization requirements within the EEA to facilitate Customer's compliance with DORA and applicable national regulations. Additional charges may apply for non-standard data localization requirements.
This DORA Addendum shall be governed by the laws of the European Union and the member state in which Customer's regulated entity is established, to the extent required by DORA.
For questions regarding DORA compliance, contact compliance@bvision.ai.